SHIPPING AND TRACKING
- Processing time
1.1 We will process your order in 48h after you completed payment online.
- Shipping cost
2.1 Our website provides free shipping to worldwide with ordinary post office service.
2.2 If you need to use fast delivery (such as DHL, EMS, TNT, Aramex, etc.) please contact us to pay extra shipping cost.
- Delivery time
3.1 For ordinary post office package, it usually takes 10 to 25 days to North American countries, Australian countries and most Western European countries, and 20 to 50 days to other countries and areas.
3.2 Express shipping methods (such as DHL, EMS, TNT, Aramex, etc.) will take 3 to 8 days to most countries and areas.
- Tracking items
4.1 We will send you the tracking number of your items by email after we shipped.
4.2 You can use the tracking number to track your item on our tracking page.
4.3 You can also track it on 17track.net
4.4 Tracking information will update online in 3 to 5 business days after shipping.
4.5 If you can’t track your item after 5 business days, please contact us by email firstname.lastname@example.org
5.1 5.1 We will be responsible for all taxes and fees of our part.
5.2 Our price is excluding any taxes and fees, you need to bear the possible tariffs at your customs.
5.3 We will not bear any consequences arising from unpaid tariffs.
6.1 Delivery time usually does not exceed 45 days, but due to force majeure (government behavior, strikes, natural disasters, etc.), customs, holidays may delay delivery, you can contact us if it happens by email email@example.com
6.2 We will not be liable for delays caused by your incorrect address information.
6.2.1 Address information including: Door/room number, street name, city, province/state, country/area, phone number, zip code, recipient.
- WRONG/SHORTAGE/DAMAGED PACKAGE
7.1 If you received a wrong package, or shortage, damaged products, please contact us within 3 business days after your purchase has been delivered by the courier.
7.2 Send email to firstname.lastname@example.org to contact, with pictures to show the package or products conditions.
7.3 We will respond in 24h.